You are trying to log in to your Windows but suddenly receive a message “Interactive logon process initialization has failed. Please consult the event for more details”, If you cannot get past this, then you are at the right place. In this article, we will discuss various fixes to solve this issue and bring back your login screen so that you can regain access to your Windows PC.
What Failed Interactive Sign-in Error looks like?
When this issue occurs then just after the Windows logo you will see the screen given below:
After this screen, nothing can be done because you cannot do anything beyond that. Hence it becomes very crucial to solve this.
Why does the Interactive Sign-in fail?
We all use different third-party tools in windows to fulfill many aims. The only disadvantage of these tools is that they often mess up with the original system files and change their behavior.
I am not saying that each and every program goes that way, however, some programs cause such issues, especially if they are the program that manipulates the login process to customize it in a certain way.
Using these types of tools in some cases may lead to failure of the login process. The complete message the user receives is as follows:
- Sign-in process initialization failure.
- Interactive sign-in process initialization has failed.
- Please check the event log for details.
This problem occurs mainly because the logonUI.exe files get corrupted because of some anti-virus and go missing. Restoring this file will solve the issue.
LogonUI is a program that is responsible for the interface you see on the log-on screen. The genuine LogonUI.exe file should be located in the path C:\Windows\System32 if the C drive is the one on which your windows is installed.
If you find the logonUI.exe file in another folder or with another name, it should be a virus or any other program which is doing this.
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How to Fix the “Interactive Sign-In Process Initialization Has Failed” Error
Since we cannot pass beyond this error message, so we cannot consult the event log on a standalone machine as such. But, if the machine is part of the domain, you may be able to check event logs and troubleshoot according to that.
If you have an independent machine that is having this issue then try the given below fixes to fix this problem:
1. Disable Graphic Card Adapter
A temporary issue with your graphic adapter can also cause the LogonUI program to react like this. To solve this issue, we need to disable the graphic adapter in safe mode, then update and enable it in normal mode.
Since we cannot get past this error message we can only solve this problem by using Safe Mode, go through this complete guide to enter Safe Mode.
- Enter the Safe Mode by following the guide mentioned above. It is very easy to know if you have booted into Safe Mode. Most notably, Safe mode will be displayed written just above the notification area as you can see in the image below:
Also, you’ll sometime find your PC’s Windows build number overlaid in the bottom right-hand corner, near the clock. Aside from that, you might also notice that any customization you have made to your PC will be disabled and everything will look basic with a dark background.
- Press Windows + R keys on the keyboard to open the Run dialog box and type
devmgmt.mscand hit Enter.
- In the Device Manager window, expand Display Adapters and Right-click on the device under it. Click Disable.
- Restart your system and you should be able to log in normally.
If your system starts normally then you can enable this driver again.
- Open the Device manager window, expand Display Adapters, and Right click on the device under it. Click on Enable.
- After Enabling it. Update it by right-clicking on it and then on Update.
- In the Update Windows, click on Search Automatically for updated driver software.
It will automatically search and install updated drivers, if available.
If this fix does not resolve the issue then move on to our next fix.
2. Run DISM Repair
We will now try to use the most convenient method to repair this LogonUI.exe file by using the DISM(Deployment Image Servicing and Management) feature of windows.
- Enter the Safe Mode by using the guide mentioned above.
- Press Windows + R on the keyboard to open the Run dialog box. Type
cmdto open Elevated Command Prompt or Command Prompt with Elevated Administrative rights.
- Enter the following command to check the status of your drive.
Dism /Online/ Cleanup-Image /CheckHealth
This step gives us an idea of whether the core components of your drive are corrupted or not.
- If DISM does not detect any corruption, then we can proceed to check the health of the drive for an advanced DISM scan by typing the command given below:
Dism /Online /Cleanup-Image /ScanHealth
This ScanHealth option does a more advanced scan to find out whether the image has any problems. The scan may take several minutes to check whether the Windows 10 and windows 11 image needs repairing.
- If ScanHeath returns an error, then re-run the same command. This time DISM will try to fix the issues by connecting to Windows servers and downloading the required files to fix the problems in the Operating system. This process may take around 15-20 minutes.
- Once done, we need to apply these fixes to the operating system permanently. For that, type the given below command and hit Enter
Dism /Online /Cleanup-image /RestoreHealth
After the successful completion of all the above steps, you are required to restart your Windows computer.
3. Repair the Windows
In this method, we will try to fix this issue by using the system recovery disc or bootable windows 11 or windows 11 USB. Here is how you can do that:
- First, plug in your system recovery disc or bootable windows 10 or Windows 11 USB, and then start your PC.
- Wait for the message, “Press any key to boot from CD or DVD….” and hit any key basically Enter.
- Windows will load.
- Windows Setup appears, click on Next.
- On the next screen click on Repair your computer.
- Choose an option blue screen that appears, and click on Troubleshoot.
- On the Troubleshoot screen click on Advanced options.
- On the next screen click on Startup Repair.
- It will now ask for the target operating system, click on windows 10 or Windows 11, depending on the version of the window that you have installed on your PC.
- It will take a little bit of time to diagnose your PC.
- After Diagnosing the PC it will attempt to fix the Windows.
If it was successful to repair your PC then it will restart and bring back your logon screen.
- If it was not able to fix the issue then a blue screen appears with the message, “Startup Repair couldn’t repair your PC“.
In this case, we would have to move on to the next fix.
4. Restore the logonUI.exe file
Since the main reason for this issue is this LogonUI.exe file so we will try to restore it on the affected PC. LogonUI file or application basically sits in the System32 folder in the Windows directory. If a third-party tool actually modifies this application, renames it, or also erases it.
The above-mentioned error may occur. So our aim here is just to restore this file to its original identity.
You need to boot in Safe Mode to find if the file is missing or is renamed.
- After booting into safe Mode navigate to the path
This PC\Local Disk(C):\Windows\System32.
- Here look for the LogonUI file.
- If it is missing then we need to place a new one here or if it is renamed then we need to rename it back to its original name.
Follow the given below step to restore the original file or rename it:
1. By putting back the logonUI.exe file in the Windows
Here you need another system with the same operating system installed or need to dual boot your PC by installing OS on the parallel drive. Once you have another OS installed follow the given below steps:
Note: The alternate OS should be of the same build. as your defective Windows PC, the one with the missing logonUI file.
- Open the alternate OS. Navigate to the path This PC\Local disk(C):\Windows\System32 and copy the LogonUI file.
Note: Change the drive letter C in Local disk(C): according to the naming system of your Windows.
- Now if you are using dual boot and have an alternate OS installed on the same machine, then you must know the drive on which your defective OS is installed.
- Open the drive, reach the System32 folder, and paste the LogonUI file which you copied from the new OS.
- If you have installed an alternate OS on another system then copy the logonUI file to a removable drive and paste it into the System32 folder of the defective OS by booting it in the safe mode.
- Restart your device & see if the problem is solved.
2. By renaming it back to its original name
If upon investigating you find the LogonUI file is renamed then you can rename it as follows:
- Reach the Advanced recovery screen for Choose an option screen. Click on troubleshoot.
- From the two options click on Advanced options.
- Now click on Command Prompt.
- When the command Prompt opens up type the following command in the given order:
D(In the list volume look for the drive letter in which the windows are installed and change it accordingly. Here in the given below image, the D drive contains the affected OS).
ren LogonUI.old.exe LogonUI.exe
- Now exit it and click on your operating system. After you reboot you can log in normally. If not then move on to our next fix.
5. Perform a system restore
When you are not able to log on to your computer, you can access Windows Recovery Environment and then access System Restore from there. Using this method windows is able to reach its working state by using an automatically created restore point of the time when it was working correctly. Here is how you can access system restore:
- Start your PC and quickly shut it down before it reaches or is at the boot screen. Do this three times repeatedly and then you will boot into Windows Recovery Environment.
You can also enter this Windows Recovery Environment by using the different methods by going through this guide.
- Choose an option blue screen appears. Here click on troubleshoot.
- On the Troubleshoot screen click on Advanced options.
- Now within the advanced options click on System Restore.
- Then a System Restore window will appear. Click on Next.
- Select the Restore Point and then click on Next.
- On the next screen click on Finish.
- In the prompt Do you want to continue? Click on Yes.
After following these steps Windows will restart your PC and begin the restore process. It will take a while for System Restore to reinstate all those files. You should have at least 15 minutes for this process to take place.
But when your PC comes back up you will be running the PC in the selected restore point. It is now time to test whether it resolved the issue and see whether you are able to reach the login screen. If not then move on to the next fix.
6. Factory reset your Windows by keeping your data
If nothing is working then you can try this. But remember it will erase all the installed software but will keep your personal files. Here is how you can do that:
After into the Windows Recovery Environment follow the below steps to reset the windows:
- From the Choose an option screen, click on Troubleshoot.
- On the next screen click on Reset this PC.
- On the Reset this PC screen, you will have two options to choose from:
- Keep my files: Keep my files allow you to remove apps and settings but let you keep any personal files.
- Remove everything: Remove everything will reset the computer to its brand-new state.
- If you choose to Keep my files, on the next screen click on Reset.
- If you choose to Remove everything, then on the next screen you will have to choose from:
- Cloud Download
- Local reinstall
- Whatever you choose on the next screen you will have two options to choose from:
- Just remove my files: If you want to remove the windows drive only, install a new copy.
- Fully clean the drive: Choose this option only if you want to remove everything from your PC.
- On the next screen click on Reset.
- Wait for the PC to complete the reset process.
After this, your PC will restart. If it was successful in solving the issue then you will see the login screen. If not then the given below is the only thing to do.
7. Install a new copy of windows
If you exhausted all your time trying all the above fixes and still the login screen is not visible then unfortunately it may not recover and you will not be able to login into your account. So the last thing to do is to install a new copy of windows.
I know through this method you may lose your personal files which are on the desktop or in the Windows drive. Although you can save all your data which is stored on other partitions.
Here is how you can install windows by using the bootable USB or Windows CD or DVD:
- Reach the Windows 11 download page by clicking here.
- Now here click on Create Windows 11 Installation media.
- Agree to the terms and choose Accept. Let the Setup tool run, and choose to Use the recommended options for this PC. Click Next, and choose USB flash drive.
- Choose your USB flash drive from the list and then click Next. You’ll be prompted and Windows 11 will download it. Once finished, the installer will switch to Creating Windows 11 installation media. You will know when it is finished, as you will get a prompt that the drive is ready.
- Once your USB drive is ready, close the installer with the Finish button. Keep the USB drive plugged into your PC.
- Start the window in the Windows Recovery Environment. Click on Use a device. Your USB drive should appear listed. Choose it, and Windows will restart your USB drive and Windows 11 installer.
- Select a language and click on Next. Pick the version of Windows 11 that matches the version of Windows 10 on your PC, and click on Next.
- Choose the Custom option and choose the drive to install windows 11. However, choose the drive on which windows was previously installed so that you do not lose your files stored on other Partitions.
You might have to click on the Format button to erase all your files on the drive. When done, select the drive again and click Next.
- Windows 11 will get installed on your PC, and you can sit back. You will then be taken to the out-of-box experience and will be prompted to set up your PC again.
Here comes the end of this journey. Now you know that “Interactive logon process initialization has failed. Please consult the event for more details” error occurs due to the missing LogonUI file or application, which can be repaired or recovered by following the above fixes. I tried to show you all the fixes in the easiest and best way possible. Tell us in the comment section below which fix worked for you. Thank you so much. Stay connected.
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