Fix: This Account Has No Reachable Address Facetime Sign In Error

This Account Has No Reachable Address
This Account Has No Reachable Address

Facetime is one of the preferred ways to video call your contacts if you’re in an Apple Ecosystem. But sometimes issues occur, just like happens with any other piece of tech. There is an issue with Facetime users where they are not able to Sign In and are getting the “This account has no reachable addresses. Please sign in to in order to add one” error message. If you are also facing this issue and are not able to use facetime due to this, then you have come to the right place. Here are some possible ways by which you can fix this issue. Let’s have a detailed look at them.

How to Fix the “This account has no reachable addresses” Error in facetime

Prior to doing anything as a fix, make sure to restart your Mac if the issue was occurring due to some bug, it will possibly get fixes upon restart. If you have already done that, then here are more fixes that you can go for.

Fix 1: Update Your Mac

First of all, make sure there is no pending update on your Mac PC and that your PC is completely up to date. Also, if there is an update available for Facetime, make sure to install them. To check for updates on macOS:

Step 1: Click on the Apple logo in the top left corner and click on About This Mac.

Step 2: Now, under the Overview section, click on the Software Update… option.

Your Mac will start to look for pending updates. If there is any update available then install it by following the on-screen instruction and then see if the issue is resolved.

Fix 2: See if Apple Service is down

Though it is quite rare but still possible to happen. Sometimes, an outage in Apple’s services causes such errors. This outrage can be due to Apple’s regular maintenance and updates. To check for this, simply go to this link and see if there is a green dot next to the Facetime service. If not, then the fault is from Apple’s end and will get fixed soon. But if there is a green signal next to Apple’s service then it is up and running and you should move on to the next fix.

Fix 3: Is accessible

As the error message is already referring you to visit the and see if you are able to see your email address there. If not then you’ll have to add one in order to have an email id associated with that Apple ID. To do so:

Step 1: Go to

Step 2: Enter your Apple ID credentials to sign in.

Step 3: After signing in, see if your email ID is mentioned in the Apple ID section.

Step 4: If there is no email ID mentioned there, then click on the Apple ID section and add a new Apple ID.

After adding the email ID, try to sign in to Facetime and see if you are able to do so or not.

Fix 4: Check the Date & Time

Wring Date, Time and Time Zone can also cause the sign-in issue. Hence make sure that your Mac is correctly configured for the date and time. you can set these things to automatic so that it can automatically set it as per your location. To do so:

Step 1: Open System Preferences.

Step 2: Go to Date & Time.

Step 3: Under the Date & Time tab, checkmark the Set date and time automatically option.

Step 4: Come under the Time Zone and checkmark the Set time zone automatically using current location.

Fix 5: Reset NVRAM or PRAM

Resetting the NVRAM and PRAM of your mac system can also solve the problem in some cases. To reset these:

Step 1: Shut Down your Mac from the Apple menu.

Step 2: Now press the power button to turn it on and instantly press and hold the Option + Command + P + R key combination on the keyboard for 20 seconds.

Step 3: Now, release the keys and your Mac will restart.

Once the mac is booted, the NVRAM and PRAM are reset successfully and now you can check if the issue is resolved.

Fix 6: If you have recently changed your Apple ID

If you are using Facetime for the first time after changing your Apple ID on the system then it is possible that you may not be able to sign in with the old one. To solve this:

Step 1: Open Facetime on your Mac.

Step 2: Click on Facetime on the menu bar on the top and go to Preferences.

Step 3: If you are signed out there, then click on Sign in and sign in with your new Apple ID. If you are signed in with your old one then first click on Sign Out and then sign in with the new one.

Bottom Line

So these were the ways by which you can eliminate the “This Account Has No Reachable Address” error in your Facetime app on Mac. This message makes you unable to sign in to the app and hence making it impossible to use it for video calls. This issue pops up when Apple there is no email ID to which the Apple ID should be linked. This can also happen if you have recently changed your Apple ID. You can check if there is an associated email to your Apple ID by going to and signing on to your Apple ID there. Also, this can be just due to a pending update on the system. All the possible solutions have been mentioned in this fixing guide and I am hoping that this would help you.

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Posted by
Bhanu Pratap

Hi! I am Bhanu Pratap, co-founder of Yorker Media Group. A die-heart fan of tech and keeps track of every little happening of the same. When not writing, I usually keep myself busy on YouTube making and exploring new and awesome tech content.

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