Fix (80180002) Mobile Device Management (MDM) server failed to authenticate the user

Are you having trouble joining your Windows device to a school or work network because of Error 80180002? Don’t worry, you’re not alone. This error is a common issue that many users face while trying to register their device to Azure Active Directory and enroll in Mobile Device Management (MDM).

The complete error message reads,

Error code 80180002

The Mobile Device Management (MDM) server failed to authenticate the user. Try again or contact your system administrator.

What is MDM authentication?

MDM, or Mobile Device Management, is a tool that IT administrators use to manage mobile devices securely. It offers various authentication methods for secure sign-in for designated users, and it’s a crucial component in corporate environments. With MDM, employees can access the company’s network securely when everything runs from the cloud.

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Fix Mobile Device Management Error 80180002

If you’re encountering Error 80180002, which says “The Mobile Device Management (MDM) server failed to authenticate the user. Try again or contact your system administrator,” don’t worry. Here are two solutions to help you fix the problem.

1. Make sure your account isn’t disabled

Azure Active Directory allows users to disable their devices if they’re lost or no longer in use. However, if you’re trying to join your device to the network and see the “Device is disabled” message, you won’t be able to proceed. To check if your account is disabled, follow these steps:

1. Log in to your Azure portal.

2. Go to Devices > Manage Devices.

3. Expand your Device tab.

4. If it shows the “Device is disabled” message, contact your system administrator to re-enable your device.

2. Change MDM and MAM settings

If your device is enabled, the issue may be due to incorrect MDM or MAM settings in Microsoft Intune. Only an administrator with a subscription to Microsoft Intune can change these settings. Here’s how to do it:

1. Log in to the Azure portal and go to Azure Active Directory.

2. Select Mobility (MDM and MAM) from the left side.

3. Select the Microsoft Intune option.

3. Change the MDM user scope and MAM user scope options to None.

4. Finally, save the changes.

What is Error Code 0x80180003?

Another common error you may encounter is Error Code 0x80180003, which occurs when a user isn’t authorized to enroll in Microsoft Intune or Azure AD. This error can occur for many reasons, such as having the Windows 11/10 Home edition, a blocked device, or enrolling the maximum number of devices allowed.

If you encounter this error, you’ll see the message “Something went wrong. This user is not authorized to enroll. You can try to do this again or contact your system administrator with error code 80180003.

In conclusion, Error 80180002 is a common issue when registering a Windows device to a school or work network. However, with the solutions provided above, you should be able to resolve the issue and proceed with enrolling in Mobile Device Management.

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Posted by
Bhanu Pratap

Hi! I am Bhanu Pratap, co-founder of Yorker Media Group. A die-heart fan of tech and keeps track of every little happening of the same. When not writing, I usually keep myself busy on YouTube making and exploring new and awesome tech content.

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