Tesla offers a ton of facilities and locking/unlocking the Tesla car using the Tesla app is one of them. But a lot of users are experiencing the 500 Server Error in their Tesla app, leading the user unable to lock or unlock the car.
If you are also facing this issue with your Tesla App, then bear with me in this article and I’ll tell you all about the 500 Server Error in the Tesla App.
What is Server Error 500?
One of the most common and generic errors that can occur while browsing the internet is the Server Error 500. This error typically arises when the website software fails to fulfill your request, resulting in a system crash. When the application software layer experiences a complete failure, the level system software on most web servers captures it and presents it to the user as a “Server Error 500”, attempting to offer some useful feedback.
Encountering this error can be frustrating, as it can happen unexpectedly and prevent you from accessing the website’s content. It can be caused by a variety of issues, including coding errors, server overload, or outdated software. It is crucial to understand that this error is not caused by any actions on your end, and the best course of action is to wait for the website’s administrators to resolve the issue.
What does Tesla “500 server error” mean?
The 500 Server Error on the Tesla app is not any different from other 500 server errors. This error basically means that your Tesla app is unable to complete your request or is unable to connect, delivering the 500 Server Error message.
How to Fix Tesla’s 500 Server Error
Encountering a Server Error 500 can be frustrating, but there are a few steps you can take to try and resolve the issue.
1. Check Server Status
The 500 Server Error has been seen, the majority of the times occurring due to outrage of the Tesla servers. Hence please check if the Tesla servers are working or not. You can check the Tesla server status on Downdetector or can follow up the related tweets from Tesla’s twitter handle.
2. Reopen the Tesla app
The error may be temporary and may disappear upon reopening the app. Try closing the app completely and open it again and see if the issue persists.
3. Clear App Cache (Android Only)
Your app’s cache and cookies may be causing conflicts with Tesla’s server, resulting in the error. Clear your app cache and try accessing the Tesla service from the app again.
To clear the app cache:
1. Go to the Home screen and tap on the Settings app.
2. Tap on “Apps.”
3. Find the Tesla app and tap on it.
4. Tap on “Clear Cache.”
5. If that doesn’t work, tap on “Clear Data” as well.
Since the cache-clearing facility is only available for Android users, you can try offloading the app if you are on iPhone.
4. Update the Tesla app
If there is any pending update available on the Tesla app on your smartphone, please consider installing it. Go to Play Store or App Store, search for the Tesla app, and install the update if there is any.
5. Call Tesla Roadside Assistance
If this is an emergency or if you are locked inside the car, you can try contacting the Tesla Roadside Assistance.
Every Tesla vehicle comes equipped with 24/7 Tesla Roadside Assistance, which can be reached at 877-798-3752.
6. Use a Tesla Key card or Key Fob
If the Phone key is not working, you can use your Tesla Key Card or a Key Fob as an alternate way to lock/ unlock your Tesla.
Encountering a Server Error 500 in the Tesla App can be frustrating, but it is not quite often that you experience this error. Understanding its causes and taking appropriate action can help resolve the issue and enable you to access the app’s features.
By following the steps outlined in this post, you can fix the Server Error 500 and continue to enjoy the benefits of the Tesla App. Remember to contact Tesla Support if the issue persists, and they will be able to provide further assistance.