Several Outlook users have reported that they are facing issues while sending emails through the application. They receive an Error 503 message that says the Valid RCPT command must precede DATA. This article aims to discuss this issue and provide a solution to resolve it.
When processing tests in Outlook, some errors occurred. The list of errors is given below for more details. If the issue persists even after taking the suggested actions, it is recommended to contact your Internet Service Provider.
A test email message was sent, and the outgoing (SMTP) email server reported an internal error. The server responded with a 503 error message, stating that the Valid RCPT command must precede DATA issue. This means that the server cannot properly verify your SMTP. This error can be caused by misconfiguration or interference from security programs.
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Fix 503 Valid RCPT command must precede DATA error in Outlook
To fix the 503 Valid RCPT command must precede DATA error in Outlook, follow these steps:
- Temporarily turn off the Windows Defender firewall
- Verify SMTP Authentication Settings
- Delete old mail to free space in the mailbox
Let’s get started with the fixes.
1. Turn off the Windows Defender firewall Temporarily
Windows 11 comes with a Windows Defender Firewall that monitors incoming and outgoing traffic to protect users’ computers from hackers. However, it can sometimes interfere with Outlook and prevent sending emails.
To check if this is the issue, temporarily disable the Windows Defender firewall. If you can send mail after disabling the firewall, make sure to allow Outlook through the Firewall.
To disable the Windows firewall on Windows 11, go to Control Panel > System and Security > Windows Firewall. Then, click Turn Windows firewall on or off and choose Turn off Windows Firewall (not recommended) from Private/Public network settings. Finally, click OK.
Tip: Read our guide on How to Disable Windows Defender for better understanding.
2. Verify SMTP Authentication Settings
SMTP protocol plays an important role in sending mail and requires authentication for every user who wants to send emails to save them from spoofing, phishing, and spam. If SMTP is not configured correctly on your computer, you may encounter the 503 error.
In that case, we need to configure the protocol from Control Panel manually. Follow these steps to do the same:
1. Press Windows + R key to open the Run dialog box, type Control Panel, and hit Enter.
2. Set the view to Small icons, select Mail (Microsoft Outlook), and click on the Email Accounts button.
3. Double-click on your account.
4. Click on More settings.
5. Go to the Outgoing Server tab and check the following checkboxes:
- My outgoing server(SMTP) requires authentication
- Use same settings as my incoming mail server.
6. Click on the Advance tab and make sure you have configured the correct SMTP server port and the encryption protocol. Click on the OK button.
7. To test your settings, click the Test Account Settings button. If the test is successful, click the Next and Finish buttons.
Finally, open MS Outlook and try to send an email. Hopefully, the issue should be resolved. If the test fails again, move to the next solution.
3. Delete old mail to free space in the mailbox.
If the mail size has exceeded the configured quota, you may encounter the error code 503 in Outlook. In that case, delete some old emails to free up some space. If you don’t want to delete any emails, contact your Mail Hosting Service and ask them to increase the mailbox size or quota.
We hope this post helps you fix the problem. If you have some questions or suggestions please leave them in the comments below. We’ll surely look into them.