In case the Doordash app fails to recognize an order, it can lead to an “Error Validating Basket” problem that restricts users from proceeding with the order placement. This problem may occur due to a weak internet connection, an empty cart, an outdated app version, or cache memory being full.
Sometimes, the app may also not recognize a user’s ID, which could further prevent them from placing an order.
Why Doosdash app is saying “Error Validating Basket?”
Here are some reasons why this issue may occur, and how you can resolve them:
- Internet Connectivity Problems
- Cache Memory Problems
- Empty Cart
- Outdated Application
- Trace ID Problems
- Registration Problems
Fix “Error Validating Basket” in Doordash app
Here are some fixes for the most common issues:
1. Clear the Doordash Cache
Temporary storage or cache could store data of the currently open apps on your phone. When it gets filled up, it may not allow the app to function correctly, ultimately leading to an error. To delete the cache memory, follow these steps:
1. Open the phone settings app.
2. Select “Apps & Notifications” and then click on “Apps.”
3. Scroll down to the Doordash app and click on it.
4. Then press the “Storage” option. Here you will see the “Clear Cache” option.
5. Click the “Clear Cache” option. It will take some time.
Afterward, close the settings and launch the Doordash app again. Place the order and check if the error is fixed or not.
2. Update the Doordash App
Manufacturers of apps introduce new features for users. If users don’t install these updates, the new features may not support the outdated app, causing the “Error Validating Basket” issue. To update the Doordash app, follow these steps:
1. Open the Google Play Store.
2. Click on User ID and then select the “Manage Apps and Devices” option.
3. Navigate to the Doordash app and check if an update is available.
4. If an update is available, click on the update option and install them on your phone.
Once done, click on the “Open” button and launch the game. Check if the error is fixed or not.
3. Add Items to Your Cart
If you try to place an order with an empty cart, you might encounter the “error validating basket” message. To avoid this error, you need to add the required items to your cart before placing an order.
Here are the steps to add items to your Doordash cart:
1. Launch the Doordash app on your mobile device.
2. Search for the item you want to order.
3. Click on the item and select the “Add to Cart” option.
Once you have added all the necessary items to your cart, confirm your order. This should resolve the “error validating basket” issue.
4. Check Your Internet
To use the Doordash app, you need a strong and stable internet connection. If your internet speed is slow, you might encounter an error while placing an order.
Here are some tips to improve your internet speed:
- Reset your router.
- Enable and then disable Airplane more on your phone.
- Switch to Mobile data from Wi-Fi or vice versa.
- Move your router closer to your device.
- Disconnect unnecessary devices connected to the same router.
5. Check if the product is too far away
DoorDash is a popular food delivery service that operates within a limited radius of 5 miles. If you attempt to place an order from a restaurant located beyond this radius, the system will display an error message stating that the restaurant is “Unavailable too far away.”
To avoid this issue, you can consider placing your order from a nearby restaurant that falls within the delivery range of DoorDash. By doing so, you can ensure that your food is delivered to you in a timely and hassle-free manner without any delivery restrictions.
6. Fix the Registration Issues
Sometimes, the Doordash app needs to verify your identity, and if it fails to do so, you might encounter the “error validating basket” message. In such cases, you need to re-enter your username and password, and the error should be resolved.
If you need to delete your Doordash account, follow these steps:
1. Open the app and click on the Menu icon. Select “Log out.”
2. Click on “Sign in,” enter your credentials, and click “Sign In.” If your password is incorrect, click on “Forgot Password.”
3. Select the “Add a new password” option, choose a new password, and confirm it.
4. Sign in to your account, add the required items to your cart, and place your order.
7. Fix the Trace ID Error
If you have tried all the above solutions and still encounter an error, it could be a trace ID error. In such cases, the executive end might not be able to trace your identity, which can cause order confirmation issues.
n this case, you can contact Doordash customer service for assistance, and they should be able to fix the issue, allowing you to place your order and enjoy their services.
Encountering the “error validating basket” issue on Doordash can be frustrating, but these five solutions should help you resolve the issue and place your order successfully.
Remember to check your cart, internet connection, registration details, and contact customer service if needed. By following these tips, you can enjoy the convenience of Doordash without any errors.
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