Fix: FaceTime not working over cellular data

fix facetime not working on cellular data

FaceTime is the first choice for many Apple users as it offers more seamless audio and video calling facilities across all its platforms. But in some cases, iPhone users may experience issues with it. One such issue is when the users’ FaceTime doesn’t work over the cellular data connection. This issue can occur to any iPhone user as there can be many possible reasons for it.

If you are also facing this issue on your end, then go through this fixing guide and I’ll guide you through various fixes and tips to get your FaceTime working back again.

How to Fix if FaceTime is not working on Cellular networks

fix facetime not working on cellular data

Fix 1: Restart the FaceTime app

If you have recently set up your iPhone and are trying to use FaceTime then a simple closing and re-launching of the app is a good idea, to begin with. It is anyway a good thing to do even if your device is not a newly set up one or if you have just switched to a new carrier network.

Step 1: While on the FaceTime app, swipe up from the bottom edge and hold your swipe in the middle of the screen to open the recent apps.

Step 2: Here, release your swipe and you will see a stack of application cards. Now, swipe up the FaceTime app card to close it completely on your iPhone.

swipe up to close facetime

Step 3: And that’s it. You can launch the FaceTime app again on your iPhone either from the home screen or the app library.

Fix 2: Hard Reboot your iPhone

If re-launching of the FaceTime app was not enough to get rid of any background issues, then you can further try a hard reboot of your iPhone. To hard reboot your iPhone:

Step 1: Press and quickly release the Volume up button.

Step 2: Then quickly press and release the Volume down button.

Step 3: And now, press and hold the power button of your iPhone until it shows the apple logo on it.

Once the phone is booted, try launching FaceTime and see if the issue is fixed.

Fix 3: Reinsert the SIM Card

Re-inserting the SIM card is also a good primary workaround to get the issue resolved. It might help in refreshing your cellular network connection.

Step 1: First, remove your SIM card from your iPhone. To do this, locate the SIM tray of your iPhone and insert and press a SIM ejector pin in the hole of the SIM tray.

Step 2: The SIM tray will pop out of your iPhone’s main frame. Slide out the SIM tray completely.

iphone sim tray

Step 3: Now, slide the tray back into the iPhone’s frame and push the tray until you feel a click.

Fix 4: Enable Cellular Data for FaceTime

Next, make sure that your iPhone’s Camera and the FaceTime app are enabled to be used over mobile data. To do so:

Step 1: Open the Settings app on your iPhone.

iphone settings
iphone settings

Step 2: Tap on the Mobile Data option.

iphone mobile data settings

Step 2: Here, make sure that the toggle for the Mobile Data option is set to on. For surety, you can disable and re-enable the Mobile Data.

iphone mobile data

Step 3: On the same Mobile Data settings page, scroll down and ensure that the Camera and FaceTime apps are also enabled. You disabled and re-enable them too just to be sure.

enable facetime and camera in mobile data

Once done, close the settings app and launch FaceTime to see if the issue is resolved.

Fix 5: Enable FaceTime

If the FacreTime app is completely disabled on your iPhone there is no chance that you’ll be able to use it anyways. Hence, make sure that the FaceTime app is not disabled. To check it:

Step 1: Open the Settings app on your iPhone and go to FaceTime.

Step 2: On the FaceTime Settings page, see if the toggle for the FaceTime option is off. Likewise, enable it if it is disabled. I would also advise you to disable FaceTime and then re-enable it if it is already enabled.

enable facetime

Fix 6: Disable the Camera and FaceTime restrictions

iOS users are allowed to restrict the use of applications on their devices. With that said, make sure that the Camera and FaceTime apps are not restricted.

Step 1: Open the Settings app and go to Screen Time.

iphone screen time settings
iPhone general settings

Step 2: Now, go to the Content & Privacy Restrictions option.

content and privacy restrictions iphone

Step 3: Tap on the Allowed Apps option to get the list of apps that can be allowed or restricted.

allowed apps in content and privacy option

Step 4: Here, toggle on the Camera and FaceTime switches. If they are already on, then disable and then re-enable them.

enable facetime and camera in restrictions

Settings > General > Restrictions

Fix 7: Reset Network Settings

Lastly, you should also try resetting your network setting on your iPhone. This will ensure to make all the network settings of your phone are reset to default. Here’s how to do so.

Step 1: Open the Settings app and go to General.

ios settings general fix photo shuffle

Step 2: Scroll down and tap on the Transfer or Reset iPhone option.

transfer or reset iphone settings

Step 3: Here, tap on the Reset option.

reset iphone settings

Step 4: On the popup list of options, tap on the Reset Network Settings option.

reset network settings
reset network settings

Doing so will make your iPhone reboot with all the network settings to go as default ones. Once done, try the FaceTime app and see if the issue is resolved.

Bottom Line

And with that said, here comes the end of this fixing guide, I am hoping that this article would have helped you in solving your FaceTime app issue over the cellular data connection. This generally happens due to some issue with the cellular network or the Camera or FaceTime app disabled to use the cellular data. This can also occur due to some issues with network settings on the device. Based on these possibilities, this fixing guide has mentioned all the detailed steps to resolve the issue.

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Posted by
Bhanu Pratap

Hi! I am Bhanu Pratap, co-founder of Yorker Media Group. A die-heart fan of tech and keeps track of every little happening of the same. When not writing, I usually keep myself busy on YouTube making and exploring new and awesome tech content.

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