This fixing guide is gonna cover the issue if your Logitech mouse scroll wheel is not working. There are many Logitech mouse users who are complaining that the scroll wheel of their mouse is not functioning either partially or not at all. Logitech is one of the most popular brands when it especially comes to PC preferred.
And to be more specific, its keyboards and mice are some of the best in the market as they are not just great quality-wise but are also available in a wide price bracket. I am, personally, a Logitech keyboard and mouse user for the last 2 years approx and I have had an overall good experience.
But this experience is not so fruitful for everyone as there are many Logitech users who are experiencing that their mouse’s scroll wheel is either not working at all or is working partially with glittering. And if you are also one of those users then bear with me in this fixing guide and I’ll show you how you can fix this issue.
fix Logitech Mouse Scroll Wheel is Not Working
The scroll wheel of any mouse is a mechanical part, at least in Logitech mice. Hence there are high chances that the hardware is facing some issues and leading the scroll wheel to work abnormally.
However, in many cases, software conflict can also cause such issues. I have mentioned some potential fixes that may help you in rectifying the issue of the unresponsive Logitech mouse scroll wheel.
1. Give your mouse a good clean
Cleaning the mouse is the very first thing that one should do in order to eliminate the dust particles and deposition of matter, obstructing the scroll wheel. And by cleaning the mouse, I mean cleaning the mouse throughout from inside to outside.
While cleaning the mouse, pay extra attention inside the mouse in the scroll wheel area. And examine if the scroll wheel that you are rotating, is also rotating the small gear attached to it. If that gear is not moving upon moving the scroll wheel then this is the problem.
Clean it properly and try to align the scroll wheel with the gear so that the scroll wheel can transfer the motion to the gear.
2. Maybe the problem is with a particular app
Although it is quite rare, it is possible that some specific app on your PC is the reason behind the issue. If you are experiencing the issue of an unresponsive scroll wheel in a particular app or two the problem is possibly not in the mouse but in that app or program.
Hence instead, of opening and fixing the mouse, try to troubleshoot that program. If the program has some settings menu to change the mouse settings then have a thorough look at it and see if all the settings are set to the proper options. Otherwise, you can try reinstalling that app.
3. Update/Reinstall Mouse drivers
There are high chances that the Windows drivers are leading the scroll wheel to not work properly. If the scroll wheel is not working at all, then this is a clear indication that the driver issue is causing the problem.
Maybe the drivers are facing corruption or they are outdated, making them not work properly. Hence you should consider updating or reinstalling the mouse drivers on your PC. Here’s how you can do this:
1. Search for Device Manager and open it.
2. In the Device Manager window, scroll down to the Mice and other pointing devices section and click on it to expand it.
3. Under this section you’ll see your mouse drivers (there can be multiple drivers listed). Right-click on it and select update driver.
4. Select Search automatically for updated driver software on the Update Drivers window.
5. Now wait and see if Windows provides you with some driver updates. If yes, then follow the on-screen instructions and install them.
6. If there is no update available, then again right-click on the driver and this time select, Uninstall Device.
7. Again click on Uninstall to confirm the selection.
8. Follow this process with all the mouse drivers listed there and once done, restart your PC.
Upon restart, the PC will automatically reinstall the mouse drivers that you uninstalled in the previous steps. And if the issue was caused due to corrupted drivers then this should fix it.
One more thing that you should do is to look for the latest drivers for your specific Logitech mouse. You may get those drivers on Logitec’s website. Download and install them on your PC as well.
4. Contact Logitech
Lastly, if nothing is working for you then you should better contact your mouse manufacturer i.e. Logitech. Explain your issue to them and ask for replacement or repair whichever possible. If your mouse is under the warranty period, then most probably you will get a replacement or a repair at least.
To sum up the whole scenario, the possible cause of the Logitech mouse’s scroll wheel is not working is either the driver conflict or the hardware of your mouse’s scroll wheel is no more properly functioning.
With these things in mind, you should first make sure that your mouse is clean from inside and outside, especially in the scroll wheel area. Then the drivers of your PC should also be reinstalled to eliminate any corrupted files.
Other than that, you should better contact Logitech for the resolution.