Fix: Msinfo32 Can’t Collect Information (msinfo32.exe Not Working)

MSinfo32.exe is a utility that provides system information to diagnose and troubleshoot system problems, optimize system performance and generate reports on your Windows PC. Unfortunately, some users have reported encountering the Msinfo32.exe not working error.

This error is usually accompanied by the following message

Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.

Why msinfo32.exe is Not Working or Collecting Information?

There are several reasons why this error may occur. Outdated drivers, disabled Windows Management Instrumentation service, corrupt system files, incompatibility issues, or conflicting updates can all prevent the MSinfo32 app from working properly.

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Fix msinfo32.exe not working

Before attempting any lengthy troubleshooting or settings tweaks, try these quick steps:

  • Restart your computer and check if the problem is resolved.
  • Check for any available Windows updates and install them.
  • Uninstall the latest Windows update.

If the issue persists, try the following fixes:

1. Run SFC & DISM scans

The first method involves running System File Checker (SFC) and Deployment Image Servicing and Management (DISM) scans. Here’s how you can do it:

1. Left-click on the Start button, type “Command Prompt” in the Windows Search bar, and then right-click on it and select “Run as administrator.”

2. Next, type the following command and press Enter:

sfc /scannow
sfc scannow
sfc scannow

3. After the scan is complete, type the following command and press Enter:

DISM /Online /Cleanup-Image /RestoreHealth
DISM Scan to repair the Component Store
DISM Scan to repair the Component Store

4. Wait until the verification reaches 100%. Once it’s completed, restart your PC and check if the error is fixed.

SFC and DISM scans can help detect, repair, and replace corrupted system files that might prevent MSinfo32 from running correctly.

For more detailed instructions, read out DISM and SFC Scan Guide.

2. Reset the WMI service

The second fix involves resetting the Windows Management Instrumentation (WMI) service. Here are the steps:

1. Search for Command Prompt and run it as administrator.

2. Execute the following commands one after the other:

net stop winmgmt
winmgmt /resetrepository
net start winmgmt

Now, close the Command Prompt window and check if Msinfo32 is working correctly.

3. Register WMI Components

The third fix involves registering the WMI components. Follow these steps:

1. Run the Command Prompt as administrator. You can search for it and click on Run as Administrator.

2. Type or paste the following commands one by one and press Enter after each:

cd /d %windir%\system32\wbem
for %i in (.dll) do regsvr32 -s %i
for %i in (.exe) do %i /regserver

4. Temporarily disable the Defender Firewall and Antivirus

The fourth fix involves temporarily disabling your security software, such as antivirus or firewall programs. Here’s how you can do it:

1. Search and open the Windows Defender Firewall on your PC.

search and open windows defender firewall
search and open windows defender firewall

2. Click on “Turn Windows Defender Firewall on or off” on the left pane.

3. Check all the boxes with the “Turn off Windows Defender Firewall (not recommended)” options under all menus (public and private networks). Then, restart your PC.

turn off windows defender firewall
turn off windows defender firewall

For more details, read out Windows Defender Enable/Disable guide.

5. Perform a System Restore

The final fix involves performing a System Restore. Here’s how you can do it:

1. Search for Create a restore point in the Windows search bar and open the same from the search results.

search and open create a restore point
search and open create a restore point

2. Select System Protection and click on the System Restore button.

3. From the list, select a restore point and click Next.

select restore point and click on can for affected programs
select restore point and click on can for affected programs

4. Follow the prompts to complete the system restore process and restart your PC.

You can refer to our Windows Restore Point Guide for a comprehensive tutorial.

If all the above steps fail to fix the Msinfo32.exe not working problem, you can use a dedicated PC repair tool such as Restoro, which can automatically detect corrupted system files and replace them with functional ones.

Fixing the Msinfo32.exe not working issue is important because the tool provides valuable details about your computer. By using the methods provided in this article, you should be able to get it working again. And while you’re at it, consider making a few quick tweaks to enhance Windows’ performance.

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Posted by
Bhanu Pratap

Hi! I am Bhanu Pratap, co-founder of Yorker Media Group. A die-heart fan of tech and keeps track of every little happening of the same. When not writing, I usually keep myself busy on YouTube making and exploring new and awesome tech content.

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