In this fixing guide, I am going to tell you how you can fix if Microsoft Teams Left or Right Arrow keys are not working on your Windows 11 or Windows 10 PC. The video conferencing market has got a ton of new players and a lot of them have also got a tremendous response.
And unfortunately, Microsoft Teams is not actually one of those. But after its forced integration into the new Windows OS, the application has got a number of users.
It has also been seen that these arrow keys are working as they are assumed to be in the search field of the Teams app and this leads to the conclusion that only the message field is prone to non-functioning of the left and right arrow keys.
If you are also facing this issue and seeking some resolution, then stick around this guide and I’ll show you how you can fix it.
How to Fix if Left and Right Arrow Keys Are Not Working In Microsoft Teams
The issue that we are talking about here, has been one of the most tasked issues on the Microsoft Forum, and even after 9 months, Microsoft has not even acknowledged this issue.
But here are two workarounds that have been provided by the Teams users that have worked for them in resolving its abnormal arrow key behavior.
1. Try restarting the Microsoft Teams app
The first way to eliminate this glitch or bug is to restart the Teams app. It is anyways a very obvious thing that open should do if he/she is encountering some kind of glitch/bug in the app. This fix has been seen to be working for most of the Teams users suffering from the issue.
However, this has also been reported that this is a temporary fix and you’ll have to do this every time you encounter the non-functionality of the arrow keys. Hence, there are chances that even after restarting the Teams app you’ll see the issue making a c comeback after some time.
However, you can give this workaround a try as there are also chances that this would fix the issue for a longer period of time (or maybe permanently) in your case. You can restart the Teams app in two ways.
Restart the Teams app from Taskbar
1. As the Teams app is currently open, its icon will also be there in the Taskbar at the bottom of the screen.
2. Right-click on the Microsoft Teams app icon.
3. Now, from the list of options, click on Quit.
4. Wait for the Teams app to get closed.
5. After some time, launch the app again.
After the app is relaunched, you should now be able to use the right and left arrow keys just as you were able to previously.
Restart the Teams app from Task Manager
1. As the app Teams app is currently running, the Microsoft Teams App will be able to be there in the Task Manager.
2. Search and open the Task Manager on your Windows PC. You can also press the Ctrl+Shift+Esc key combination on your keyboard for the same.
3. In the Task Manager window, switch to the Processes tab.
4. Under the Apps section, select Microsoft Teams and click on the End Task button at the bottom right of the window.
5. This will close the Microsoft Teams app.
6. After a couple of seconds, open the Teams app again.
After you open the Teams app again, you should be able to use the left and right arrow keys normally.
2. Delete Microsoft Teams Cache Files
Aggregation of too much temporary data can sometimes cause the apps to act abnormally. As a result issues like the one, we are fixing here. With that being said, clearing the cache files of the Teams app from your PC can fix this issue.
Here is how you can delete the cache files of your Teams app.
1. Open the Run dialog box on your Windows PC. You can either search for it or can press Win + R on your keyboard.
2. Now in the typing field, enter
%AppData%\Microsoft and click on OK.
3. This will bring you to the following location
C:\Users\Bhanu Pratap[Your username]\AppData\Local\Microsoft.
4. Once you are in the Microsoft folder, open the Teams folder.
5. Inside the Teams folder navigate to the Cache folder and delete all the files from there.
6. Similarly go to the following folders inside the Teams folder and delete all the files present there:
- blob_storage folder
- Database folder
- CodeCache folder
- GPUCache folder
- IndexedDB folder
- tmp folder
Once you are finished deleting the files from the above-mentioned folders, restart your PC. Upon restart, launch the Microsoft Teams app again and see if the issue is fixed.
And here comes the end of this fixing guide. I am hoping that this fixing guide would have helped in fixing your Microsoft Teams Right and Left Arrow Keys not Working issue. It is very unfortunate that up until this time when I am writing this fixing guide, Microsoft has not recognized the issue and hence it seems like the users will have to wait for a longer period of time for an official fix for it in the coming Teams update.
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You missed the so far best workaround, check “Disable GPU hardware acceleration (requires restarting Teams)” in Teams Settings/General and then restart your Teams.
I would suggest that people would speak with their managers and bosses, to switch to another platform, there are plenty of them out there and some can be integrated like MS Teams with other microsoft products as for example slack.
This worked for me, thanks Hannes for your suggestion and Bhanu for putting this article up.
I am glad that we were able to help you in solving the issue.